We follow a clear and transparent return policy. If your purchase does not meet your expectations, you may request a return according to the terms outlined below.
A return request must be submitted within 15 days of receiving your order.
The product must be in its original condition.
The item must be unused and unopened.
The return parcel must be sent back within the 15-day period.
A valid order number is required to process and verify your refund request.
Opened or used products are not eligible for refund.
Damaged or Faulty Product
If you receive a damaged product:
Take clear and visible pictures of the item.
Inform us via email with complete details.
Return the product in its original packaging.
The refund process will begin once:
We receive the returned product
It passes inspectionThe claim is approved
If approved, the refund will be processed through the agreed method.
🔄 Exchange Policy
Exchange is applicable only if:
You received the wrong product
The product is unused and in original sealed condition
The request is made within 15 days
Exchange Process
Send an exchange request via email
Provide your order number
Share details of the product received
Return the product in its original packaging
Exchange approval will be confirmed after inspection.
❌ Non-Returnable Items
The following items are not eligible for return or refund:
Used products
Opened or seal-broken items
Products damaged by the customer
Sale or discounted items
Gift cards
🚫 Order Cancellation
Orders may be cancelled within 24 hours of placing them.
Cancellation approval depends on whether the order has been dispatched.
Once dispatched, the order cannot be cancelled.